Perhaps you’ve noticed: customer service has deteriorated noticeably since the recession began. Fewer waiters in restaurants. Slower room service in hotels. Longer wait times for support.

michaelhyatt.com TO READ

Michael Hyatt ought to be on everyone's favorite's list. His RSS resides in my Outlook and I check it daily. This list is a good example of why.

Hyatt lists 4 responses:

(1) Be more understanding. (2) Express gratitude. (3) demonstrate patience. (Extend grace.)

Nothing here suggests how we might retaliate, punish, or degrade people for their poor service. everything is about how we can have a contagious, positive attitude that encourages the best in others.

He says, "But you are more likely to get good service if you have a good attitude rather than a bad one. "

I think all other responses tend to reinforce the negative. Michael has the suggestions that can actually make a difference.