"All things being equal, people will do business with and refer business to those people they know, like and trust."-Bob Burg"A no-nonsense approach to building your business through relationships."-Jane Applegate, syndicated Los Angeles Times columnist

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Bob points out why forgiveness not only makes sense, but how it is the only approach that makes sense.

There are some great comments on this post. Mine is the least of them:

Forgiveness is a choice and it is a far easier choice than choosing to hold the grudge if a person will assess the costs in each column. If we step back from the emotions of the situation and apply the least bit of self-interest, we will arrive at the same conclusion as those who are predisposed by love and grace to act with compassion. That conclusion will be to forgive and move on. In the process of doing so, it will start to come more naturally and mold us into more loving, gracious, compassionate, and even joyful people.